Customer Support Specialist

As a Customer Support Specialist for Wheel, you will have a significant, lasting impact on Wheel’s customer experience. From helping our first level support associates to clinicians so they can provide care, you’ll be an intricate part of Wheel Support and the overall experience.

If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you! Please make note of the shift’s days and hours.

What You’ll Do

• Triage or respond to second level Zendesk support tickets within SLA guidance
• Answer incoming calls from our clients, patients, and pharmacies
• Handle more complex technical troubleshooting and sensitive situations
• Problem solve and de-escalate
• Effectively escalate tickets past the tier 2 queue if required
• Work cross functionally with other teams when required to solve an issue
• Vet and submit JIRA tickets for Engineering and Operations teams

Who You Are 

• 2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
• Experience with ZenDesk is a must
• Great people skills found in empathy, ability to build trust and patience
• Clear communication; excellent verbal and written skills
• Ability to manage escalations
• Experience in Health Care is a plus

Salary and Perks

Pay range: $23-27/hr.