As a Customer Service Representative at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Our Values:

Obsess over Clients and Taskers, Win Together with Heart, Own the Challenge, Be Bold & Think Big. Move Fast.

What You’ll Work On:

Customer Obsessed:

    • Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
    • Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
    • Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

    • Understand customer needs and preferences through direct interactions and feedback.
    • Use feedback to make informed decisions aimed at improving customer satisfaction.
    • Spot trends in customer inquiries and behavior to better anticipate their needs.
    • Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

    • Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
    • Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
    • Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

  • Minimum of 1 year of experience in a customer service role.
  • Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
  • Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
  • Empathetic communication skills, with the ability to connect with customers on a personal level.
  • Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
  • Detail-oriented mindset with a commitment to delivering top-notch service.
  • Fluency in English is required; proficiency in French or Spanish is a welcome bonus.

Shifts offered for this position are Central Time (CT). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:

  • Monday-Friday – 10:45am – 7:45pm
  • Tuesday-Saturday – 7:30am – 4:30pm, 8:30am – 5:30pm, 9:45am – 6:45pm, or 10:45am – 7:45pm
  • Sunday-Thursday – 7:30am – 4:30pm, 8:30am – 5:30pm, 9:45am – 6:45pm, or 10:45am – 7:45pm

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The hourly rate for this position is $17.50/hr. (Guaranteed 40 hours per week) This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

 

You’ll love working here because:

  • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
  • The Values. 
    • Care Deeply. We take time to be present and partner with our team and communities.
    • Level Up. We navigate through ambiguity and go the extra mile.
    • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
    • Lead The Future Together. We value entrepreneurship and are inspired by action.
  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
  • The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
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