We are building a world-class Insurance (Benefits) Support team committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment – you have what it takes!

What You’ll Do:

  • Take charge of common insurance (benefit) issues for customers from start to finish – while working in a dynamic and fast-paced environment
  • Respond to inquiries in a timely manner to help our customers optimize Rippling to administer group health and welfare plans
  • Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
  • Build mental muscle and become a product expert – you’ll be a go to resource for both customers and coworkers
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features


  • Bachelor’s degree in any discipline with strong academic performance
  • 2+ years of work experience in a customer/client facing role
  • 1 year of experience working with employee benefits and applicable laws
  • A track record of:
    • operating in a time sensitive environment
    • learning something new / synthesizing lots of information
    • working in cross-functional environment
    • clearly expressing a point of view (oral and written)
    • Flexibility with changing job duties and responsibilities
    • Excellent at time management and prioritizing tasks
  • BONUS:
    • Experience with SalesForce, Zendesk, Jira or related tools
    • SHRM Certified Professional (SHRM-CP) certification credentials, Certified Employee Benefits Specialist (CEBS) certification credentials or other relevant industry certification
    • Understanding of payroll and/or IT functions
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