Customer Support Associate

• First weeks: You will learn about Column’s mission and vision, seek to understand our existing sales and account growth process, and begin meeting other folks on the team. We’re a small company, so interpersonal rapport is essential.
• First month: Become fluent in the product and support tools. Complete Product, Onboarding, and Implementation Training complete Onboarding team. Begin order intakes and queue maintenance.
• First six month : Become a master of handling obituaries and classifieds including reviewing and assessing order content. Be seen as subject matter expert internally and externally, being the primary contact for escalations.
• First year: Continue to be a trusted source of knowledge while increasing efficiency and proactively identifying patterns.

Our Ideal Candidate

• 2+ year experience with Legals notice process, Obits or Classifieds. Including paralegal, newspaper legal rep, city or county clerks, classified ad director
• You have experience with ad management or pagination systems such as Adpoint, BrainWorks, Naviga, etc.
• You have experience developing processes that improved a team’s effectiveness and/or efficiency
• You’re looking for a remote-first role working with wildly talented people who care about their impact on local communities
• You’re a naturally curious person with experience with or interest in Column’s market, our mission, and our work
• You possess the strong, active listening, written communication, and organizational skills needed for customer-facing work
• You have a strong desire to exemplify our operating principles — be worthy of trust, do the hard work, never stop learning, intentionally build community, and tell a better story

Compensation and Benefits
Column is built on the belief that important information should be accessible to the public. As such, we work hard to model this behavior for potential Columnists by including our base compensation in all job descriptions and making our full benefits accessible online.

• Base salary of $54,000, plus stock options and 401k plan with a 5% match
• Healthcare, vision, & dental coverage for you and your dependents
• Unlimited (and encouraged) paid time off, and 16-weeks paid parental leave
• Multiple stipends for you to invest in a home office setup and pursue wellness activities that make you feel healthy and whole