You will report to a Customer Support Team Lead. The Entry-Level Customer Support Advisor role is open for both permanent remote employees and future office employees.

Responsibilities:

  • Answer customers’ queries concurrently in live chat and respond to customer submitted email requests.
  • Independently guide customers through the process of getting started which includes website setup, adding site content and design options.
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
  • Learn about new product features and improvements related to the Squarespace platform.
  • Identify isolated customer experiences and escalate important issues.

Qualifications:

  • Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
  • Expertise with written communication and the ability to spot spelling and grammar errors
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.

About Squarespace

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