What you’ll be doing

  • Work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support
  • Track tasks against schedule, execute onboarding efforts and coordinate with internal staff to ensure milestones are met on a timely basis
  • Prepare and conduct training programs via Zoom and recorded webinars
  • Measure, track and analyze results to optimize onboarding programs
  • Strive for 100% customer satisfaction and happiness during the onboarding process
  • Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
  • Become a trusted resource for software and productivity trends in the fleet management domain

What’s in it for you

  • Work with fascinating customers and prospects who are leading the global transportation industry
  • Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers
  • This position can work remotely within the United States or from our awesome HQ in downtown Birmingham, AL
  • Collaborate in a transparent environment where you are provided the necessary tools, processes, and encouragement to excel every day
  • Be heard by colleagues who are eager to apply the ideas and best practices you bring to the table — and who will share their ideas as well
  • Thrive in an environment where you are encouraged to give your customers the proper care and attention they need to be successful

Requirements

  • At least 2 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation)
  • Experience working with our tools — Project Management tool (GuideCX), CRM systems (Salesforce), online project management tools (Asana) and internal communication tool (Slack)
  • Strong Excel skills + comfortable manipulating and importing large amounts of data
  • Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
  • Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough all while managing your time appropriately
  • Strong team player but also a self-starter who can work autonomously
  • Empathetic – you want to help and serve our customers to become natural Fleetio evangelists
  • You are passionate about organization and can adhere to and improve organizational systems. If there’s a way to reduce redundant work, you’re on it
  • Comfortable with change, experimenting, and trying new ideas

Benefits

  • 100% health/dental coverage (50% coverage for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO – 4 weeks
  • 13 company holidays + 2 floating holidays
  • Parental and bonding leave
  • Dependent care and medical FSA
  • Short and long term disability
  • Community service funds
  • Professional development funds
  • Health and wellness initiatives
  • Mac laptop + new hire equipment stipend
  • Monthly catered lunches
  • Fully stocked kitchen with tons of drinks & snacks
  • Remote working friendly since 2012 #LI-REMOTE
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