SafeBase is not your run of the mill Start-Up. In just three years we have grown to over 500 customers with names like LinkedIn, Dropbox, Instacart, GitLab, and OpenAI on our portfolio. In the beginning of 2022, we raised an 18M Series A and we are already over five times the amount of people since, in our constantly growing team.

Trust sits at the core of our product, mission, and values. It allows us to put ego aside, roll up our sleeves, ask tough questions, and approach problems together as one team. Placing trust at the forefront of everything we do enables our people to bring their authentic voice and experience to the table.

We are a fully remote global company with amazing talent in the US & Canada. Check us out, and great ready to join a Team committed “Helping our customers build and maintain trust”

Your Role: As a Customer Success Manager (Scaled) at SafeBase, you will play a crucial role in ensuring successful outcomes at scale. A an early member of the team, you will have the opportunity to help build and refine SafeBases’ Customer Success organization and define the scaled customer motions to drive activation and retention.

Responsibilities

  • Ensuring customers can fully onboard onto SafeBase in under 30 days.
  • Identify areas of opportunity where we could automate and scale touch points along the customer journey (e.g. onboarding process)
  • Acting as a trusted advisor by providing strategic guidance on leveraging our product for maximum impact.
  • Hosting and facilitating 1:many training sessions and workshops.
  • Identifying trends for common customer challenges and proactively suggesting ways to address them.
  • Engaging 1:1 with customers at critical points in the customer journey to ensure adoption and success.
  • Partner with Account managers by flagging at-risk accounts, providing customer insights, and surfacing expansion opportunities
  • Navigating through ambiguity as we continue to build and refine the scaled customer success segment.

Requirements:

We are looking for candidates with the following qualifications:

  • Proven experience (3+ years) in a customer success or account management role, particularly with SMB customers and high volume (100+ customer book).
  • Active listener & exceptional customer-facing and internal written and communication skills
  • Strong communication and presentation skills, with the ability to articulate complex concepts clearly.
  • Comfortable challenging customers and driving conversations around product optimization.
  • Exceptional project management and time management skills.
  • Desire for ownership and growth in the role over time.

Preferred

  • Previously worked at a high-growth SaaS startup
  • Experience with today’s most popular customer success and support applications
  • Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion
  • Security background is highly valuable, but not required

Salary Range: $80k – $120k (Depends on experience and expertise)

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