Addicted to Salesforce? Love helping your clients get the most out of exciting software solutions? Litify is looking for a Customer Success Manager to join our Mid-Market team, and you might be the right person!

You will:

  • Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
  • Monitor and manage a portfolio of about 15 Mid Market clients, meeting with them individually to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
  • Monitor and manage a portfolio of about 20 SMB Clients, meeting with them through a mass-touch model to advise clients, ensure retention, and contract renewal
  • Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
  • Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
  • Maintain high levels of customer engagement and satisfaction through Gross Retention and NPS Score
  • Measure success by client adoption, continued expansion of Litify and Salesforce across your customers’ organization and workflow
  • Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
  • Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
  • Identify opportunities for documenting success stories for our Marketing team

You have:

  • Demonstrable technical aptitude that will help clients continually improve their Litify Org. Certified Salesforce Administrator preferred
  • Experience with gathering requirements and feedback and designing best practice solutions. Our CSM’s should enjoy creative problem solving, training, and designing solutions with client satisfaction a priority
  • Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions
  • 2 years experience as a Customer Success Manager (ideally with a SaaS product)
  • 5 years experience in direct customer-facing positions
  • Excellent written, verbal, and oral communication with experience making presentations to key stakeholders

The estimated pay range for this role is $80,000-85,000. You may also be offered a bonus, equity grant, and benefits.

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