Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall!

What you’ll do:

    • Grow and nurture a portfolio of accounts while developing strong relationships with key contacts
    • Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota
    • Have a strong understanding of our product and know how to articulate our value proposition clearly
    • Develop new ways to increase customer satisfaction and organize product feedback
    • Contribute ideas that help improve our processes, practices, and tools

What you’ll bring:

    • Bachelor’s Degree in a relevant field of study preferred
    • 2 years or more experience working in Customer Success and Sales
    • You are a strong communicator with excellent verbal and written communication skills
    • You are comfortable maintaining and exceeding a quota, negotiating contracts, and handling upsells and renewals
    • You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
    • Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
    • Confidence to manage competing tasks and issues in a fast-paced, international environment
    • You are comfortable building trust and communicating effectively with all types of customers — from C-level, VP, and Director-level contacts, to the end-users of the software
    • You have the ability to explain technical concepts in an easy to understand manner
    • Previous experience in a similar B2B CSM role is highly preferred
    • Salesforce, SaaS and start up experience highly preferred
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