ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organization’s network, the truth about what they’re doing, and how to stop them at top speed. We partner with every customer, every day, to reveal it. Are you ready to join us?

  • Engage ExtraHop end-users to provide targeted assistance and enablement
  • Evaluate the operationalization of the ExtraHop install and deliver recommendations to increase value and adoption of the platform
  • Play a leading role in assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training
  • Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop
  • Champion customer needs and opportunities for product enhancement with ExtraHop development teams
  • Assess and document customer health and maturity levels to improve customer engagement strategy
  • Play a leading role in establishing ‘trusted advisor’ status with our customers
  • Anticipate customer satisfaction issues and recommend interventions to mitigate a churn or down sell event
  • Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations
  • Promote customers use of our community platform and self-service capabilities
  • Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders
  • Recognize organic opportunities for expansion/growth and engage Sales team to pursue
  • Host and conduct recurring customer meetings, working sessions and Annual Business Reviews with customers
  • Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product and Support

 

Required Qualifications And Experience

  • Associate’s degree or equivalent experience, ideally in Business or Information Technology
  • Minimum of 2-3 years experience with customer success and/or project coordination
  • Experience working with Channel Partners
  • Effective communication skills, both verbal and written
  • Ability to multitask in a fast-paced but supportive environment
  • Excellent attention to detail
  • Process driven, with strong administrative skills
  • Proficient user of the Salesforce.com CRM or similar
  • Basic knowledge of Information Technology networking principles and application protocols
  • Intermediate level skills with Microsoft Excel, must be familiar with formulas and basic data manipulation & analysis.

 

$63,000- $78,000 + benefits

Applicants must be authorized to work for ANY employer in the U.S.  We are unable to sponsor or assume sponsorship of an employment Visa at this time.

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