We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to our Growth segment.

What you’ll be doing on the team:

In one month you’ll

  • Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future
  • Experience an in-depth product training, including learning how to use the product for your own business
  • Have 1:1 meetings with your direct manager and meet with other key players
  • Shadow colleagues, learn best practices for what make Drift Customers successful
  • Deliver customer on-boarding calls and build strategic business plans for customers
  • Be fully responsible for your very own portfolio of customers and running calls independently!

By month 3 you’ll…

  • Continue to master your knowledge of  Drift product and have a deep understanding of the industry
  • Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process
  • Continue to learn and apply the Conversational Marketing and Sales  Blueprint with customers
  • Work with your customers daily, delivering value and helping them achieve their goals
  • Partner with Account Managers to identify growth opportunities for customers
  • Continue learning about the ever-changing industry
  • Should be achieving your Net Retention and Customer Onboarding targets
  • Deliver detail oriented Monthly Business Reviews with your manager on the performance of your customers

By month 6 you’ll…

  • Have a proactive, independently managed routine established for working with your customers
  • Drive customers successfully through onboarding within a fast paced environment
  • Master conversational sales and marketing practices
  • Be consistently hitting and exceeding your retention
  • Work with your manager to identify a plan of continued growth
  • Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future.
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