👋 Hi, we are Lumos! Let us introduce ourselves…

Have you ever sent an IT ticket to Apple, asking to download, say, Netflix? No, because the Apple App Store gives you the power to download apps yourself. Now, imagine Apple would auto-unsubscribe your account when you stop using Netflix to save you money. Or, they would ask you to deactivate location-sharing if Netflix continuously used it in the background for no good reason, protecting your privacy. 🤔

🪄 That’s what Lumos does for enterprises. Lumos is the first AppsStore for Companies. You go to the Lumos AppStore, request an app, say GitHub, pick the repositories you need, your manager approves the request through Slack, and Lumos creates access to GitHub — instantly. Plus, IT and Security love it as well. They can configure Lumos to grant access to, say AWS Admin rights, for only a limited time or remove access when you stop using the app or change your role inside the company.

On our path to create the Enterprise AppStore, we have reached an inflection point: Andreessen Horowitz (a16z) backed us, our team has grown to 45+ people, we have recently launch out of stealth and are exponentially growing our customer base. 🚀

Which is why we need you, our future Customer Success Manager.

As our Customer Success Manager, you will be critical in ensuring all our customers are successful! You will own our rapidly growing customer base and help define and build our customer success processes. You will play a vital role in the customer journey as the customer’s main advocate and advisor, influencing product roadmap, company priorities as well as customer’s account admins, end users, and stance makers.

✨ Your Role

  • Onboard, Educate & Support: Define a strong onboarding experience, with continuous opportunites for education and support
  • Face of Lumos: Develop a trusted advisor relationships with your customers, key stakeholders and executive sponsors to build loyalty
  • Customer Success Playbook: Create, implement and own the customer success playbook and processes that enable customers to work more efficiently whilst supporting Lumos in meeting adoption and engagement goals
  • Data-Driven Success: Work closely with business + engineering to monitor and own customer health metrics, using them to proactively identify the most high-potential areas to support customers
  • Voice of the Customer: Influence the Lumos product roadmap by sharing customer insights with the team and closely working with product & design to drive adoption and engagement.
  • Successful Renewals: Ensure every customer sees the ROI on their investment and is ready to renew at the end of their terms

💰Pay Range

  • $115,000 – $150,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

🙌 What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

💸 Benefits and Perks:

  • 💯 Remote work culture
  • 💯 Medical, Vision, & Dental coverage covered by Lumos
  • 🛩 Quarterly team bonding trips fully covered by Lumos + Annual bonding stipend for even more travel flexibility
  • 💻 Optimal WFH setup to set you up for success
  • 🌴 Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • 👶🏽 Up to (4) months off for both the Birthing & Non-birthing parent
  • 💰 Wellness stipend to keep you awesome and healthy
  • 🏦 401k contribution plan

Thank you for considering us – we’re flattered! 😃 🎉

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