MainStreet is looking for a highly motivated and self-directed customer success manager to own and grow a portfolio of customer accounts. As a key member of the Customer Success team, you will be responsible for renewing, upselling, and expanding your book of business. You’ll do this by developing a deep understanding of your customers’ business and aligning the value of MainStreet’s platform and strategic solutions to their goals.
Your work will directly influence and shape the customer experience, working cross-functionally across the business and advocating with a customer mindset. This position reports directly to our Manager, Customer Success.

What you’ll do

    • Own a book of customers and build trusted relationships with leaders from our customer’s organizations
    • Serve as main customer point of contact for assigned accounts; manage and coordinate all account activities and deliverables
    • Manage renewal cycles, monitor account health, track and forecast revenue
    • Prepare and lead customer reviews, product feedback/roadmap reviews, and strategic conversations
    • Effectively advocate for the needs of your customers, working proactively to propose solutions and identify opportunities for growth

What we’re looking for

    • 3 – 4+ years of experience working in a customer facing role in B2B SaaS environments
    • Proven track record of customer retention growing accounts
    • Superb professional communication and interpersonal skills; able to articulate, drive, collaborate, and coordinate needs and messaging within CS and cross-functionally
    • Entrepreneurial spirit: you embrace challenge, embody resilience, and are a passionate problem-solver
    • Comfortable and confident preparing and lead customer presentations with a proven history of developing strong relationships rooted in success and value delivery
    • Bonus if: You have experience working within tax credits and accounting

You’ll thrive if

    • Are motivated by numbers, metrics, and clear goals
    • You’re excited to tackle complex challenges and turn them into elegant solutions
    • You operate under a service mindset with a customer first mindset
    • You are motivated to contribute to a growing business

Compensation

    • Base salary range for this position is $78,000 – $125,000 and is based upon years of experience that is commensurate with the level of the position in addition to location
    • Variable compensation available as well
    • Bonus that is commensurate with the level of the position
    • Robust equity program with significant upside potential
    • Benefits including medical, dental, visi
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