About the Role:
We’re looking for an independently-motivated Customer Success Manager to drive a best-in-class customer experience and ensure outcomes for our customers. From the point of sale onward, you’ll own the customers’ alignment, implementation, adoption, retention, and growth while serving as an internal advocate for their business and product needs.
  • Meets key CS goals [e.g., retention targets, onboarding success timelines, expected use thresholds, renewal + expansion]
  • Manages book of business (75 accounts or $1M in ARR) effectively, efficiently, and independently
  • Adopts and adapts existing CS processes and protocols to be replicable and scalable
  • Maintain real-time and forward-thinking statuses and plans for all accounts
  • Establish strategic relationships with relevant points of contact within each account organization
  • Conveys Kojo’s value in a meaningful way to customer decision makers and regular users alike
  • Effectively trains all users on Kojo’s Jobsite, Office, Warehouse, and Vendor platforms
  • Troubleshoot, support, and consult users on Kojo best practices and workarounds
  • Properly executes retention playbook by re-selling, re-engaging, and re-focusing customers who are at risk or requesting to churn
  • Express customer needs to Product in a way that maintains customer’s perspective while understanding the broader Kojo product roadmap

About you:

  • 3+ years working in customer-facing role in SaaS, software, or technology-based environment
  • Familiarity with construction industry a plus
  • Excellent writing and presentational skills
  • Moderate experience with Microsoft Office/Google Suite
  • Proven track record of operating autonomously and strategically in a customer-facing role

This role is entirely remote for candidates based in the United States.
The salary range for this role is between $70,000 USD and $85,000 USD. See details about compensation ranges below.

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