Go deeper: Ideal candidates will embody a mindset of accountability, proactivity, and ownership over their book of business in a hyper-growth startup environment:

  • Collaborate closely with the sales and account management teams to ensure a smooth handoff when new clients purchase the Axios HQ product
  • Successfully onboard and consistently perform against individual and team quantitative and qualitative KPIs
  • Partner with a dedicated Account Manager to manage a book of business of Axios HQ customers – focusing specifically on implementation, adoption, and growing usage of the platform.
  • Develop a deep understanding of customers’ business goals, communications strategies, and use cases to build a customer success plan alongside a dedicated account manager that helps them achieve their goals for Axios HQ.
  • Prescribe the adoption and use of product features, functionality, and services to the achievement of key customer business outcomes
  • Provide first response to customer issues as needed, and partner with Product and Solutions teams for technical troubleshooting
  • Advocate on behalf of customers’ needs to help inform product development and strategy
  • Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ – this can include responding to client challenges/problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.

 

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values – raise the bar, stay curious, be inclusive, always, and champion each other – and have the following skills/experience:

  • 2+ years of experience in a customer-facing role, ideally in customer success, within the Software as a Service (SaaS) or AI industry, ideally in a startup environment
  • Goal Oriented – Proven track record hitting and exceeding onboarding, usage, adoption, and customer success quotas and KPIs
  • Hyper-collaborative – Works well with others, over-communicates, and enjoys collaborating with other stakeholders internally to effectively deliver on a customer success plan
  • Persuasive and Engaging – Enjoys building relationships with customers and earning their trust, taking their prescriptive and consultative advice on how to use HQ to its max
  • Organized and Efficient – Manages multiple use cases per customer and stays organized within our Hubspot CRM and other systems to ensure stakeholders have visibility into their work
  • Accountable and Proactive – Has a proactive mindset with strong follow-through on tasks, projects, and customer needs
  • Growth Oriented – Has a constant desire to receive feedback, learn, and grow within a fast-paced environment where things are growing and changing at lightning speed

 

Don’t forget: 

  • Axios HQ believes in fair and equitable pay. Annual on-target earnings (OTE) for this role are in the range of $85,000-$110,000 and are dependent on numerous factors, including but not limited to location, work experience, and skills.
  • Health insurance (options include 100% paid for individuals, 75% for families)
  • Fertility and family planning coverage
  • Primary caregiver 12-week paid parental leave
  • 401K, plus company match
  • Tele-mental health services
  • Generous vacation policy, plus company holidays
  • Monthly work-from-home stipend
  • Company equity
  • A commitment to an open, inclusive, and diverse work culture
  • Annual learning and development stipend
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