SafeBase is not your run of the mill Start-Up. In just three years we have grown to over 500 customers with names like LinkedIn, Dropbox, Instacart, GitLab, and OpenAI on our portfolio. In the beginning of 2022, we raised an 18M Series A and we are already over five times the amount of people since, in our constantly growing team.
Trust sits at the core of our product, mission, and values. It allows us to put ego aside, roll up our sleeves, ask tough questions, and approach problems together as one team. Placing trust at the forefront of everything we do enables our people to bring their authentic voice and experience to the table.
We are a fully remote global company with amazing talent in the US & Canada. Check us out, and great ready to join a Team committed “Helping our customers build and maintain trust”
SafeBase is seeking an ambitious and experienced Enterprise Customer Success Manager to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products. If you’re looking for something new and exciting, are client-focused and tech-savvy, this is the job for you!
Responsibilities
- Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy
- Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities
- Become a product expert on SafeBase and how our platform can be used to automate acces to security, compliance, and privacy information
- Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs
- Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase
- Advocate on behalf of the customer to influence and drive product priorities and enhancements
- Develop and manage success plans to maximize customer growth and retention
- Onboard new customers to SafeBase
- Deliver ongoing training on new and existing features
- Assist in providing live chat support for SafeBase customers
Requirements
- 3+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
- Active listener & exceptional customer-facing and internal written and communication skills
- Strong technical understanding and extensive analytical skills
- Eager and quick to learn new products and technologies
- Friendly, patient, and professional demeanor
- Ability to multitask – managing multiple accounts and priorities simultaneously
- Obsessive attention to detail
- Passionate about customer success
Preferred
- Previously worked at a high-growth SaaS startup
- Experience with today’s most popular customer success and support applications
- Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion
- Security background is highly valuable, but not required
- Preferable West Coast Timezone
Salary Range: $80k – $120k (Depends on experience and expertise)
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