As a Customer Success Manager, you will work directly with Contentful customers to ensure they get maximum value from our platform and deliver a great customer experience. Working in partnership with our Sales and Professional Services teams, you will help our customers achieve both their technical and business goals, while driving retention and growth for Contentful. You will also amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering and Customer Experience teams on ways we can better serve our customers.
What to expect?
- Onboard new customers and work cross-functionally with sales and professional services to ensure value expectations are aligned and achieved from the beginning.
- Proactively monitor and engage customers to drive increased value from Contentful’s platform.
- Build and own relationships with key customer accounts to establish yourself as a trusted advisor.
- Drive product adoption, customer satisfaction, and overall customer health scores.
- Manage and nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals.
- Translate customer insights into actionable feedback for our product and go-to-market teams.
What you need to be successful?
- 3+ years of experience in customer-facing roles such as Customer Success Manager, Technical Account Manager, Solution Engineer, or similar.
- History building alignment and relationships with both technical and business users in large enterprises
- Ability to understand the Contentful API, as well as the modern content management and digital experience stack
- Excellent oral and written communication and presentation skills in English
- Ability to prioritize and manage time effectively with high volume of competing requests
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital products.
- Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
- We value Work-Life balance and You Time! A generous combination of paid time off, sick days and paid holidays
- Comprehensive health care package (health, vision, dental insurance, life and disability insurance) and a retirement savings plan
- Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Our Berlin based employees: Get fit! We offer an Urban Sports Club discount and virtual morning fitness class to help you reach your fitness goals.
- Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend)
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!