AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
Passionate about customers? Love managing relationships, ensuring adoption, and driving value? We are looking for people who can ensure success with our fast growing list of Fortune 500 customers.
In this role you will own the relationship from adoption to renewal and expansion. Secondary responsibilities include product utilization trend analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements.
If you are looking to make an immediate impact this is the role for you!

About You:

    • You are a patient and caring person, highly organized and driven
    • You want to help our customers get the most out of AppZen’s AI for Finance solutions and get joy out of watching a customer really succeed
    • You have GREAT communication skills and know how to get the message across
    • You are action oriented; no task is too small or insignificant for you
    • You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help
    • Experience in Finance and or Accounting – Accounts Payable, Travel and Expense, Accounting, etc
    • Experience in finance tech – SAP Concur, Chrome River, NetSuite, Oracle, etc
    • Experience in SAAS

Your responsibilities will include:

    • Evangelize AppZen to everyone from leadership to individual contributors
    • Driving adoption of AppZen by monitoring usage and executing the appropriate response
    • Expansion of new products
    • Retention and renewal enablement by constantly communicating product enhancements
    • Developing and executing upsell and expansion opportunities

Must-haves:

    • Humble and Friendly personality with an open and honest communication style
    • 2-3 years Customer Success Management Experience
    • 3+ years of experience as a Customer Success Manager or Account Manager handling Fortune 500 customers for B2B software solutions
    • Exceptional presentation skills with a Director or VP level audience
    • Ability to understand our business applications quickly with little hands-on training
    • Bonus Points: Project management experience, Previous experience in fraud and compliance
    • Double Bonus: Experience using a Customer Success platform such as Catalyst or Gainsight

Benefits:

    • Competitive salary package and bonus or variable incentive pay depending on role
    • Comprehensive medical, dental, vision and life insurance benefits
    • Unlimited PTO
    • Paid parental leave for eligible employees
    • 401(k) match
    • $250 annual reimbursement for continuous learning
    • Onsite gym access for HQ (San Jose) employees
    • Lots of office perks like snacks, happy hours, company events
    • These benefits are only applicable to full time employees
AppZen is committed to fair and equitable compensation practices.
The base pay range for this role is $90,000 to $135,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
Job Overview
Job alerts

Subscribe to our weekly job alerts below and never miss the latest jobs

Sign in

Sign Up

Forgotten Password

Job Quick Search

Cart

Basket

Share