Customer Success Intern

We’re looking for a proactive and detail-oriented Customer Success Intern to join our Customer Success team for the summer. This role offers hands-on experience in customer engagement, adoption strategy, and data-driven success planning in a fast-paced SaaS environment. As a Customer Success Intern, you’ll play a key role in supporting our team with project management, customer analytics, and cross-functional collaboration. If you’re eager to apply your analytical and communication skills in a customer-facing environment—and make a real impact—we’d love to hear from you!

Here’s what you’ll be doing:

• Track and analyze customer data, including usage metrics, adoption trends, and health indicators using tools like Excel and Salesforce.
• Support and project manage key Customer Success workstreams, including customer progress readouts, adoption planning, and outcome alignment.
• Maintain detailed customer documentation and success plans, ensuring visibility across teams.
• Collaborate cross-functionally with Product, Support, Sales, and Enablement teams to deliver value and drive outcomes for customers.
• Assist in identifying opportunities to enhance the customer experience and increase retention and satisfaction.
• Contribute to internal initiatives that support scalable customer success programs and strategies.
• Support regular reporting on customer health and engagement metrics.

What really gets us excited about you?

• You’re currently pursuing a degree in Business, Communications, Marketing, or a related field.
• You have previous internship or work experience in a SaaS company, ideally within a Digital Experience or B2B tech environment.
• You’ve worked in customer-facing roles and bring a customer-first mindset.
• You have strong project management and organizational skills, with the ability to prioritize and manage multiple tasks.
• You’re confident using data analytics tools (Excel, Google Sheets), and are familiar with Salesforce, Slack, Gong, or similar platforms.
• You’re an effective communicator, both written and verbal, and work well in a team.
• You’re curious, coachable, and excited to learn in a dynamic, cross-functional environment.

If you’re passionate about helping customers succeed and want to gain experience in a high-growth, customer-centric company, we’d love to meet you!

Salary for this role is $20 per hour, up to 28 hours per weeK