Customer Success Architect

We are looking for a Customer Success Architect (CSA) to be part of a high-impact team that will reimagine how technical success is delivered at scale. As a CSA, you will primarily focus on finding scalable ways to distribute your industry expertise in operationalizing and deploying security tools to improve customers’ ability to adopt Lacework. This role will require a high degree of innovation, you will be expected to help develop and eventually operate global technical success functions – an example being developing and delivering onboarding webinars/office hours to Lacework customers.

To be successful as a CSA, you’ll need: deep technical skill in the cloud and security domains, a passion for innovation and process design, as well as the ability to speak confidently and concisely about technical concepts to large audiences of customers with varying competencies.

Role Responsibilities:

• Become a Lacework product expert and evangelist, partnering closely with Product Management and Engineering to deeply understand new features and our roadmap
• Develop easily  digestible and relevant content using prior cloud security experience and gained knowledge of the Lacework Platform that resonates with customers of varying technical competency levels – e.g. how-to-guides, videos, reference architecture, etc.
• Deliver enablement content confidently to large audiences on a regular schedule during webinars/office hours or via recorded sessions that will be distributed to the Lacework customer base
• Develop and operationalize net-new processes that allow the Lacework Customer Success team to scale more efficiently and impact global product adoption
• Provide technical and cloud security strategy guidance to Lacework’s most important customers during 1:1 sessions to improve customer health and value realization where appropriate

Minimum Qualifications:

• 5+ years technical experience in cloud security or equivalent experience, preferably specializing in at least one area – e.g. vulnerability management, threat hunting, host security, etc.
• Demonstrated understanding of cloud architecture and devops concepts – e.g. IaC, CICD, k8s, containerization technology, etc.
• Demonstrated understanding of operationalizing and deploying cyber-security capabilities, preferably in organizations using the public cloud
• Deep experience in either AWS, Azure or GCP – preferably experience with all three
• Experience creating polished and easily digestible technical content – e.g. videos,  how-to-guides, webinar scripts, etc.
• Experience presenting and delivering technical demo’s to executives, architects, and engineering  staff
• Comfort and ability to quickly learn, understand, and work with emerging/unfamiliar technologies
• Willingness to deal with evolving requirements and be part of a team that is building a net-new program from the ground up

Bonus Points if you Have:

• Cloud Certifications – e.g. AWS / GCP / Azure Certifications
• Security Certifications – e.g. SANS / CISSP / etc.
• Previous experience at SaaS cloud companies – preferably focusing on security
• Previous experience in customer facing roles

Comp: Salary Range: $136,000 – $165,000 USD Annually + Bonus + Equity + Benefits (including health, dental, wellness reimbursement, BetterUp coaching/learning programs, and more)