Thanks for checking us out; Breeze is interested in learning about you!
Thanks for your interest in our full-time Breeze Customer Success Advisor role! We’re a customer support remote team, working all across the United States, passionate about Magnifying the impact of the Church.
In this role, you will have the opportunity to:
Confidently problem-solve with consistency; in this front-line role, it is your responsibility to craft accurate outcomes that make Breeze customers successful in their ministry goals.
Respond to questions and requests that encompass the entire Breeze platform from new and existing customers through phone, chat, and email.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Nurture relationships with amazing clients to ensure they’re finding as much value in our platform as possible.
Achieve Breeze success standards, meeting quality and SLA expectations.
Participate in onboarding new users and/or Churches through demo training, recorded screencasts, hosting webinars, and providing just the right documentation.
Author, edit and publish quality knowledgebase content to improve customer self-service resources.
Stay informed on product changes and rapidly learn information about product functionality changes.
Analyze and report product malfunctions after testing and verifying unexpected behavior (for example, by testing different scenarios or impersonating users).
Key performance indicators leading to success in this role: Breeze measures both quantitative and qualitative work through KPIs such as the number of tickets solved, customer satisfaction ratings, issue resolution, average handle time, and others. These KPIs are tailored to the specific Advocate role and used to coach the correct behaviors.
This role demands a level of knowledge and experience with software and hardware used by Breeze customers.
You are action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
You are skilled at developing and delivering multi-mode communications (voice, email, chat) that convey a clear understanding of the unique needs of different audiences.
Customer focus, seeking insight into customer needs to identify opportunities that benefit the customer
You’re a nimble learner, actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Demonstrates situational adaptability, adapting approach and demeanor in real-time to match the shifting demands of different situations
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
Breeze is a fully distributed team (100% remote) with travel required 3-4 times per year.
US-based candidates only.
Salary & Benefits
- Comprehensive benefits that make this a great place to work!