Customer Solutions Engineer

Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Customer Solutions Engineer to bring on board who will be the first line of defense for our Enterprise customers. The person will play a pivotal role in impacting dbt Cloud’s usage and increase retention by helping users quickly adopt dbt Cloud within their organizations.

In this role, you can expect to:

• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
• Demonstrate care through the use of empathetic language, positivity, and inclusion
• Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
• Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issues
• Actively coach and mentor other team members
• Gain advanced knowledge in dbt Cloud architecture or administration
• Contribute to documentation with a focus on technical accuracy, clear communication, and scalability
• Take responsibility for your personal professional development, with support from manager

You are a good fit if you have…

• 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
• Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
• Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
• The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
• Knowledge of network security protocols, particularly in cloud environments
• Exceptional written and verbal communication

You’ll have an edge if you have:

• Code review experience
• Understanding of Single Sign-On (SSO) protocols and implementations
• Experience with Datadog, LogicMonitor, or similar tools
• Experience in management tools such as like JIRA, Asana, or Trello
• Experience as an Incident Commander, especially in scenarios with high business impact

Compensation & Benefits

• Salary: We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

  In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below.

  – The typical starting salary range for this role is:
  $90,000 — $108,900 USD