ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Marketplace Customer Service team is the first line of support for our customers, catering partners, and delivery drivers. We strive to create 5 star customer service experiences for each and every customer we interact with. Our team goes Beyond Helpful to not only resolve live order issues but also examines future orders to proactively assist our valued customers.

What You’ll Do: 

  • Answer inbound calls from customers, CPs, or delivery drivers
  • Execute outbound communications to support needs of customers/orders
  • Provide beyond helpful customer service during all interactions
  • Complete tasks and accurately document all actions taken in CRM to prevent or solve order issues
  • Elevate opportunities for department improvement through appropriate channels
  • Actively promote our company culture recipe, both internally and externally

What You Have:

  • 1+ year experience in a people facing role (CS, Sales, Hospitality)
  • 1+ year of experience with Salesforce CRM
  • Prior experience working in a high-volume contact center
  • Passion for providing excellent customer service
  • Great empathy and listening skills to assist with de-escalating complex situations
  • Agile ability to remain calm and composed in a fast paced, high-pressure environment
  • A go-beyond helpful approach and sense of urgency when solving problems
  • Excellent verbal and written communication skills, typing at an average speed of 40+ words per minute
  • Confidence in multitasking and switching between various tasks
  • Adaptability to a quickly changing work environment
  • Ability to work both independently and collaboratively within a diverse team in a virtual setting

The start date for this position is May 20, 2024. Training will be fully remote. However, you can come into the office whenever you’d like. While in training, your schedule will be Monday – Friday from 9 AM – 5:30 PM ET.  After training, you will have the opportunity to work from home or the office – whichever you’d like. When you work from home, please have an appropriate set-up: a quiet place and hard-wired, high-speed web access. We’ll provide a computer, a headset, and VOIP phone service.

The national cash compensation range for this role is $45,000-$52,000*

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