Customer Service Adviser, Financial Health

What we’d like to see from you:

You’ll need to have a background supporting customers, working in a contact centre.
We’d love it if you also have prior collections experience, but don’t worry if you don’t, you will get first class training from our Learning and Development team when you join.
The ability to communicate with customers to the highest standard because we only want the best for them. You can ask open questions to understand their situation, listen and provide solutions – predominantly via our in-app chat with a small fraction of manual outbound calls (when requested by our customers) and emails.
From time to time things are complex so a keen eye for detail and a high standard of work will really help in this team.
Understanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).
Most importantly – you live and breathe people and customers like we do.

Here is a presentation from one of our FinHealth Hero’s to give you a flavour of what we do in this role:

Your working life and shift requirements ☀️

Working hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am – 6pm (37.5 hours a week, remote working).
Your shift pattern will vary on a weekly basis, but don’t worry, we give you plenty of notice in advance.
You’re guaranteed 1 full weekend off each month.

🏡 To work remotely you’ll also need:

💻 Equipment:

You will need to own your own smartphone, because you’ll need it each time you log into our customer support system.
We’ll provide you with a Macbook on your first day as well as having additional equipment you can request to support you – should you need it.
You’ll receive a one off payment of £200 from us once you have started to help you set up your very own perfect home office space, you could buy a desk and chair with it – if you like.

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