The Platform Support Team is a growing group of technically-inclined team members working to help clients learn and make the most of the Subsplash Platform. The secret to this team’s success is its wide array of skills. There are tech gurus, customer service geniuses, operations wizards, and amazing writers, all of whom contribute something unique to the team. If you like learning, teaching, technology, and animated GIFs, then you will fit right in!

About the Role

As the Onboarding Specialist, you will report to the Onboarding Manager. The Onboarding Specialist welcomes the client post-sale and curates the onboarding experience to optimize client retention, maximum adoption of services and delivering delight. You will excel in teaching the client how to use Subsplash tools, understand our diverse services and usher them through the process to realize their value.

Your Priorities 

  • Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
  • Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
  • Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
  • Reviewing client apps for quality assurance
  • Working with your team on new projects and ideas to better the client experience
  • Troubleshooting complex issues

 

You Are…

  • A Skilled Communicator: You’re a strong writer and comfortable on the phone
  • A Subsplash Platform expert: including all areas related to onboarding for the App, Giving, SnapPages, and future products.
  • Technical: You enjoy learning about new technology and understanding how things work. You can build a Subsplash app that will pass review in under one hour and translate a client’s previous website into a SnapPages site within 3 hours.
  • A Problem Solver: You’re a critical thinker by nature and love solving puzzles
  • Empathetic: Helping other people makes you happy
  • A Good Teacher: You can make complex concepts seem simple
  • An Awesome Human Being: You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow

Qualifications

  • 2 years of customer service experience
  • Experience using systems like Zendesk, JIRA, Asana, and Google Apps

Bonus Qualifications

  • Basic coding knowledge
  • Experience with Photoshop and/or other image manipulation and design programs

Compensation

  • The salary for this role is between $50-55,000/yr.
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