As a leader of the Customer Onboarding Team, you’ll lead a team of talented Onboarding Specialists who work with new CrowdStrike customers globally to ensure onboarding success. Successful onboarding is a key milestone in the customer lifecycle. You’ll be responsible for ensuring your team is able to guide customers through their deployment, acting as a key technical resource, escalation point for support issues, and a trusted advisor to ensure the customer is set up for success

 

What You’ll Do:

  • Build, develop, and support a customer-focused team of Onboarding Specialists who support CrowdStrike customers throughout their onboarding journey
  • Drive improved results for KPIs, including license consumption, configuration health, module adoption and operational health of customers
  • Collaborate with Customer Success Architects to develop success plans for core and emerging subscription modules
  • Partner with the Customer Value Management office to identify key success criteria for CrowdStrike customers and build corresponding success plan templates
  • Drive execution and standardization using success plans in Gainsight
  • Achieve high CSAT/NPS scores for onboarding engagements
  • Coordinate with the Operations team to define data, reporting and automation needs to achieve objectives
  • Partner with internal teams including Sales, Support and Product to deliver a world class customer experience
  • Collaborate with internal teams and customers to identify optimization opportunities for the customer onboarding workflows to deliver a delightful experience at every step of the onboarding journey

 

What You’ll Need:

  • Bachelors degree (technical degree preferred)
  • 3-5 years experience with SaaS in Technical Account Management, Implementation or Service Delivery
  • Excellent written and verbal communications skills, including experience meeting with and presenting to senior leadership
  • Excellent organizational skills
  • High EQ/interpersonal skills in working with diverse stakeholders, including internal account teams, service delivery teams, customer teams and customer IT leadership
  • Strong knowledge of Customer Success and/or Customer Support
  • A lead from the front attitude, ability to act as a player/coach

 

 

#LI-Remote

#LI-RL1

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Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration

 

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.

 

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.

 

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The salary range for this position in the U.S. is $90,000 – $150,000 per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

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