As Senior Customer Onboarding Manager, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. Your efforts will directly benefit our customers and contribute to our ambitious growth plans. Further, as a Senior member of the Onboarding team, you will help develop and grow junior team members . This position is fully remote.

Primary duties

  • Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
  • Grow and develop junior team members and act as an escalation point
  • Consistently meet and exceed onboarding health targets
  • Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create a the most seamless onboarding experience
  • Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters

What We’ll Love About You

  • 5+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred
  • Experience project managing multiple priorities with Enterprise-level customers
  • Ecommerce or martech experience highly preferred
  • Demonstrated experience coaching and mentoring
  • Demonstrated problem solving abilities, including with technical issues
  • Strong process-orientation and ability to drive a consistent and repeatable experience
  • Experience in a high-growth, early stage environment preferred

What You’ll Love About Us

  • Salary range of USD $96,000-$112,000 base plus significant equity (we do not have geo based salaries)
  • High growth startup – plenty of room for you to directly impact the company and grow your career!
  • Work from home (or wherever)
  • Fun – We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance
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