The Customer Growth AE is responsible for working closely with the Customer Success team to renew clients and expand their contracts via upsells and cross-sells.


  • You will use your skills to develop opportunities, through both warm leads and whitespace prospecting
  • Be a leader at Placer by being the “quarterback” with our customers, and internal teammates to ensure high satisfaction and growing revenue in our Strategic Account base.
  • Build a strong point of view on how to help the customer, and drive value to Placer.
  • Segment book of business to ensure proper focus and resourcing to our top opportunities.
  • Partner with the Customer Success, Sales Development, and Solutions Engineer team  to develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
  • Building credibility and trust while influencing buying decisions.
  • Drive existing customer conversations around new products to hit expansion quotas.
  • Manage the sales process whether during renewal timing or outside the typical renewal cycle.
  • Forecast projected expansion sales and renewals.
  • Provide regular updates on status to management and escalate as appropriate.
  • Drive conversations with customers on multi-year contracts.
  • Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
  • Be an expert negotiator selling the value of our products
  • Work cross functionally to develop retention and expansion strategies.


  • BA/BS or similar college-level education.
  • 5+ years selling or managing existing accounts in the B2B Software space.
  • Experience working with G-Suite: Gmail, Google Slides, Sheets, etc.
  • Advanced understanding of working with SFDC or relevant CRM.
  • Excellent, clear verbal and non-verbal communication skills.
  • A positive attitude and a selfless approach to teamwork.
  • Knowledge of retail, real estate, financial services or CPG is a plus.
  • A proven ‘problem solver’ with the ability to work in a fast-paced, ever-growing startup organization.
  • Travel is required 10% of the time for conferences.


  • Join a rocketship! We are pioneers of a new market that we are creating.
  • Take a central and critical role at
  • Work with, and learn from, top-notch talent.
  • Competitive salary.
  • Excellent benefits.
  • Fully remote.

The U.S. annualized pay range for this position is $75,000-$100,000 USD

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