Primary duties

  • Respond to customer (and prospect) needs quickly and effectively via chat, email, or video.
  • Consistently embody the Postscript brand in all customer interactions.  Be incredibly solutions-oriented.
  • Follow up with customers to ensure their technical issues are resolved as needed
  • Develop and maintain help articles and knowledge base content for self-serve customers
  • Organize product feature requests and ensure effective communication of requests with the Postscript team
  • Continually maintain accurate and up-to-date CRM records
  • Proactively inform customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
  • Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We’ll Love About You

  • 2+ years experience as a customer support specialist or similar customer success role. Live chat experience strongly preferred
  • Demonstrated understanding technical products and a technical support process
  • Experience with e-commerce, marketing technology, and/or SaaS
  • Experience using helpdesk software and remote support tools (Intercom is a plus)
  • Experience in a remote-first role
  • Demonstrated understanding of CRM systems
  • Excellent communication and problem-solving skills

What you’ll love about us

  • High growth startup – plenty of room for you to directly impact the company and grow your career!
  • Fully remote culture – work from home (or wherever!)
  • Fun – We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Unlimited paid time off
  • Health, dental, vision insurance
  • Other great perks, such as home office stipend
Job Overview
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