Customer Engagement Specialist

Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have equitable 24/7 academic support. As a contracted member of the Professional Learning Team, you will spread brand awareness by facilitating engaging sessions that drive student adoption and create Paper champions across the nation! We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape.

Job Description

Responsibilities:

• Lead workshops and informational sessions that will build excitement and spread Paper brand awareness across district communities
• Facilitate teacher enablement trainings that educate teachers and administrators about Paper implementation at the classroom and site level
• Grow and nurture relationships with key Paper champions and teachers on the ground by providing these groups with the most up to date resources
• Help expand our grassroots approach to experiential teacher education and district-wide engagement

Required Qualifications:

• Has 1-2 years of experience in a customer-facing role, preferably in education
• Has working knowledge of K-12 education industry
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
• Proficient in using Twitter and staying current on social media platforms and trends
• Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities
• Must be high energy and able to build excitement with customers
• A self-starter who loves a challenge and a strong team player who loves to collaborate

Preferred Qualifications:

• Experience leading professional development within a district
• Experience leading virtual gamified events within a school district

Location: Remote

Travel: Travel is not required

Compensation & Benefits: We offer a competitive salary, $35/hour for your prep and facilitation time. The specialist will have the ability to keep all travel points for hotels booked for work-related travel. Mileage reimbursement may be available for applicable travel.