Customer Education Specialist

As a Customer Education Specialist at Vanta, you will be pivotal in designing and delivering top-tier educational programs that enhance customer success and foster exceptional retention rates. Leveraging your deep understanding of educational methodologies and technological tools, you will expand and refine our existing learning resources, conduct engaging training sessions, and rigorously assess the impact of these initiatives on customer outcomes. Collaborating closely with subject matter experts and key stakeholders, you will ensure that Vanta’s customers receive tailored content aligned with their needs and growth stages, delivered in the most effective formats—self-paced modules, interactive webinars, or other innovative approaches.

What you’ll do as a Customer Education Specialist at Vanta:

• Collaborate with subject matter experts (SMEs), Customer Success Teams, and Engineering and Product development teams to align educational content with Vanta’s product roadmap
• Produce high-quality instructional materials, including presentations, assessments, and interactive content
• Manage operations for content maintenance and ensure that instructional materials are accurate, up-to-date, and user-friendly.
• Identify gaps in our technical content and knowledge base & work to fill these gaps by creating new materials or updating existing ones.
• Provide customers with high-quality technical live training sessions
• Engage with our customer community by answering their technical questions and supporting them via our Community platform.
• Contribute to developing new educational strategies and approaches to help customers navigate complex Vanta topics.
• Stay updated with industry trends and incorporate best practices into educational materials.

How to be successful in this role:

• 3+ years of experience in instructional design, curriculum development, and technical training delivery, preferably within a SaaS or B2B environment.
• Demonstrated success in technical writing and articulating complex technical instruction to a wide range of audiences
• Expertise in adult learning principles, instructional technology, and project management
• Strong communication skills, both written and verbal.
• Excellent at troubleshooting technical issues.
• Skilled in delivering live training sessions that translate technical concepts into easily understandable content for a diverse audience
• Be an enthusiastic collaborator ready to partner with teams across Vanta to deliver high-quality educational content for our customer base.
• Proficiency in e-learning tools (i.e., Camtasia, LMS Systems, Zendesk)
• Familiarity with technical support team objectives and operations, as the role is part of the Go to Market/Support team

What you can expect as a Vantan:

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 9 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney