The Company  
Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and, Intuit, Uber, HopperRyanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at AmazonFlipkarteBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
As Cover Genius continues to grow and more people choose our products to protect them, our Customer Content team’s role is to ensure that our customers remain at the centre of all the content our customers may consume. As a Customer Content Associate in our Customer Content Team, you will own and work on various content types, including customer help centres, our online claim forms, IVR telephone lines, chatbots as well as claim, payment and complaint emails.
What will your week look like?
Content writing: You’ll use your exceptional writing skills and user experience knowledge to craft customer-centric copy that also drives business goals. One of the ways we do this is to ensure our content helps customers self-serve throughout the entire lifecycle of the product.
Strategic thinking: The Customer Content team forms part of the Customer Operations org, which has a complex ecosystem with content across many channels. You’ll use your head for strategy to connect the user experience with the right information, at the right time.
Collaboration: You’ll partner with people inside and outside of Customer Operations on internal and customer-facing projects. This week, you might be creating content for end-to-end customer journeys alongside our business analysts. Next week you could be helping one of our product teams improve the content used in one of our customer tools. You’ll work with data analysts, engineers, designers, account managers and more.
Customer-first: We believe that insurance should be easy. No confusing processes, no jargon. Especially if someone has experienced any form of loss. As a member of the Customer Content team, you’ll represent the customers’ interests whether you’re working on a process, product or content piece.
Quality content, fast: You produce quality content within tight deadlines. Hours and days vs. weeks or months.

What you will bring;

  • Proven track record of writing impeccable content, ideally in the tech/SaaS industry.
  • You have at least 3-5 years of content writing experience.
  • You’re proficient at Google Workspace. Experience using Figma and Miro is a bonus.
  • You’ve got an appreciation for data and can turn data insights into actionable content improvements. Our content should look great but also move the needle for the business.
  • You’re a big-picture thinker, with impeccable attention to detail. You have complete command of the English language.
  • You pivot quickly and adapt easily. As Cover Genius sheds its startup skin, there will be a lot of process changes in the business. Change is what keeps us growing.
  • You’re okay with working weird business hours. You’ll be working with other Customer Content specialists and stakeholders in EMEA, the US and APAC. How you manage your time is up to you, but you will be hosting and attending meetings that fall outside of a “normal” 9-5.
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment – we are outcome focussed and understand that for our people to perform at their best flexibility is critical.
• Employee Stock Options – we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we’re doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives – pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let’s chat!
* Cover Genius promotes diversity and inclusivity. We don’t tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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