Customer Advocacy Manager

What You’ll Do

• Partner with Sales and Customer Success teams to identify top reference accounts
• Match current customer champions with prospects to facilitate knowledge sharing and influence
• Maintain a current and accurate customer reference database
• Drive the process for highlighting customers in virtual and in-person events
• Manage multiple schedules and deliverables with the marketing team
• Expand Workiva’s presence on peer-to-peer review platforms, including G2, with potential to add others
• Build relationships with Workiva customers and collaborate with internal teams, including Customer Success, Marketing, and Sales
• Manage requests from other teams for customer involvement in particular projects or events
• Assist with other Customer Advocacy programs such as the Customer Advisory Board, Customer Stories, and Customer Awards as needed

What You’ll Need

Minimum Qualifications

• Undergraduate degree or equivalent combination of education and experience in a related field
• 4+ years experience in marketing, customer success, or a closely related field

Preferred Qualifications

• Experience in the disciplines of customer marketing, customer advocacy, customer experience, or value management
• Experience in B2B tech marketing, with a preference for Software as a Service (SaaS) expertise
• Excellent attention to detail and accuracy
• Proven success in building strong partnerships and relationships with key internal business partners across a global organization
• Proven ability to manage complex projects through all stages

Travel Requirements & Working Conditions

• 30% travel for customer and internal meetings
• Reliable internet access for any period of time working remotely and not in a Workiva office

How You’ll Be Rewarded

✅ Salary range in the US: $79,000.00 – $134,000.00

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package