Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
*This position will oversee the operations nationally within North America. It is preferred that candidates reside within commuting distance to a Fanatics in-venue retail location.*
Identifying, planning, and implementing organization process improvements to reduce costs, defects/errors, rework, etc. Introducing new methods and processes to improve product/service quality and customer satisfaction Promoting and sharing best practices that sustain business process improvement across the organization. Setting day-to-day operational objectives for team. Problems faced may be difficult but typically are not complex. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Key Responsibilities

    • Lead process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices.
    • Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team.
    • Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
    • Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.
    • Create and manage shrink and waste reports for distribution to the field leadership and IVR Operations leadership.
    • Create fiscal/monthly reporting for shrink and waste and present reduction strategies to field leadership and SSC leadership.
    • Perform moderately complex analysis of information, problems, and/or data; making recommendations for the review of more senior staff members.
    • Track, monitor and measure the benefit of implemented solutions for moderately complex issues, applying company policies and procedures in the resolution of a variety of issues.
    • Communicate perceived risks to senior staff members and leadership with recommendations for mitigation.
    • Develop and / or create ad hoc reporting, as necessary.

Position Requirements

    • Passion for sports and the ability to thrive in a fast-paced environment
    • 2+ years of experience in asset protection, inventory management or product management with a major retailer
    • Business and financial savvy
    • Strong strategic ability
    • Strong written communication skills
    • Outstanding verbal communication skills with the ability to influence
    • Exhibits high standards and accountability; takes pride in accuracy
    • Readily grasps numerical concepts and interprets inventory/shrink information accurately.
    • Ability to utilize retail math skills to analyze and drive business
    • High aptitude; processes information quickly
    • Ability to offer solutions to challenges
    • Ability to successfully collaborate with internal and external partners
    • Seeks to be the leader, wants to be in a position of influence
    • Result-oriented and self-motivated with a strong sense of urgency
    • Curious about complex issues or opportunities – ability to view things in new ways or from a different perspective
    • Able to independently organize and prioritize broad workload to meet deadlines
    • Strong computer skills (intermediate Excel skills necessary)
$65,000 – $70,000 a year
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