As a Content Strategist, Technical Writer you will write and maintain educational content for a variety of Coinbase customers and teams, including Help Center articles and product related content.
What You’ll Be Doing (i.e. Job Duties)
- Partner with stakeholders to translate complex ideas, concepts, and developments into customer-friendly content that deflects customer support inquiries, builds trust in the Coinbase brand, and inspires further engagement.
- Continuously improve on our content across support products in service of Customer Experience goals.
- Collaborate with designers and product teams to produce collateral that shapes our brand and helps future customers get started in crypto.
- Optimize your content on a regular basis working backwards from data.
- Regularly review performance metrics to better understand what works and what doesn’t.
- Create content for a variety of product lines for different Coinbase user segments and Coinbase teams and know when your technical expertise needs to be put into lay terms and when it needs to remain technical in nature.
What We Look For In You (ie. Job Requirements)
- Bachelor’s degree or equivalent practical experience.
- 3+ years of relevant industry experience – with a background in technical writing for customers, specifically.
- Working knowledge of content management systems, spreadsheets, Google Docs, JIRA.
- Excellent communication, presentation and analytical skills, and ability to communicate complex concepts clearly and persuasively across different audiences.
- Effectiveness in working across organizational boundaries to define, manage, and prioritize work.
- Ability to deftly handle feedback and edits from partners across the company: peers, subject matter expertise, and the Legal team.
- Experience working with designers to tell (and show) the best story possible.
- Enthusiasm for financial innovation and Coinbase’s mission.
Nice to haves
- Experience working within or directly with Customer Experience organizations.
- Familiarity with Agile methodology.
- Understanding of the cryptocurrency industry.