You’ll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor throughout the sales process. As a Fieldwire product and training expert, you will work to understand your leads’ business objectives, helping them discover exactly how to extract the most value out of Fieldwire to meet those goals. As you create custom sales resources and repeatable processes, you’ll apply the same mindset to customer interactions that you did to the construction projects you’ve managed: remove roadblocks, problem solve, and drive the sales process forward.

The primary responsibilities of our next Construction Solutions Engineer will be to:

  • Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
  • Understand client needs and tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
  • Manage a portfolio of new prospective clients in the process of discovering and evaluating the Fieldwire platform (the sales team is responsible for generating the leads)
  • Build deep, trusting relationships at a fast pace with multiple companies with divers use cases
  • Conduct web-based and in-person trainings and demonstrations to educate clients on Fieldwire; create Fieldwire Project configuration and best practices guides for general and specialty contractor use cases
  • Assist the product team in identifying issues and communicating customer feedback for product improvements; provide relevant feedback in design reviews of new features in development
  • Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues throughout the sales and trial process

At Fieldwire, we’re looking for our next Construction Solutions Engineer to have the following skills and experiences:

  • Fluently speak French and English in order to meet with our French and English speaking clients; This CSE hire will be working part time with English speaking clients and part time with French Canadian speaking clients.
  • 3+ years of professional experience in the construction industry. Additional construction tech industry experience preferred
  • Preferably in the background of a subcontractor (Mechanical, Electrical, Plumbing, Fire/sprinkler/alarm, Interior Finishes)
  • Must speak English fluently; preferably speak French in addition to assist our French speaking clients
  • Excellent presentation and communication skills
  • Self-motivated and highly organized, with strong time management skills
  • Diplomacy and patience when working through customer issues
  • Comfortable communicating with anyone, from foremen to senior-level managers
  • Desire to learn in a dynamic startup environment
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