A customer focused individual who is responsible for assisting the team in coordinating the care of members enrolled in Medicare’s chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Medical Assistant will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.

The ideal teammate would be able to:

  • Conduct patient interviews and create accurate, comprehensive medication lists
  • Coordinate clinical service visits between pharmacists and members and/or caretakers
  • Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
  • Coordinate care for members of the program
  • Enter data within operating dashboards, reporting and workflow platforms
  • Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
  • Manage challenging member and/or caretaker situations and be able to respond promptly to member needs and service requests
  • Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
  • Participate in other activities as assigned

Would you describe yourself as someone who has:

  • A current Medical Assistant (CMA) certification (required)
  • Fluency in English and Spanish (writing, reading and speaking) (required)
  • At least two years of experience as a medical assistant with at least 1 year experience as a medication reconciliation medical assistant (required)
  • The ability to work Monday – Friday, 9:00 am – 6:00 pm EST and rotating holiday shifts (required)
  • Knowledge and understanding of chronic care management processes (required)
  • Comfort using technology like Google Workspace, multiple EMRs, Slack (required)
  • Worked with multiple platforms to provide a seamless experience for the patient (required)
  • The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection (required)
  • A positive attitude and genuinely enjoys talking to patients
  • Demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
  • The ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with match

Pay rate is $22-23 hourly. (The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

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