A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

The Compliance Manager role will have responsibility for card brand compliance, general compliance including Anti Money Laundering (AML), and any other compliance related issues. This role will be responsible for ensuring company and merchant compliance with card brand rules by monitoring notifications from the card brands, leading processor or bank sponsorship audits, managing the related policies inclusive of the AML policy, submit PCI reporting, keeping abreast of updates from the card brands, and offering support to merchants and internal stakeholders. The Compliance Manager will work closely with many of the Operations and Sales teams to create workflows, solve problems collaboratively, create strategies, formulate specific compliance goals and frameworks, and create the necessary reporting to be circulated to senior management.

Success in this role looks like:

In this role, the Compliance Manager will be the main point of contact and expertise for all the aforementioned responsibilities. This person will provide guidance and direction to the various stakeholders at Gravity Payments as well as continue to build out this function. This will include leading the compliance function, establishing the policy and procedure framework, management reporting, and identifying and closing any gaps.

Core Responsibilities

  • Resolving/coordinating compliance issues from external parties (i.e., Fiserv, Priority, etc.), including, but not limited to:
    • Card testing notifications
    • Card brand violations and data integrity issues
    • Common point of purchase notifications
    • EMV Fallback problems
    • Incorrect MCC code
    • Merchants selling excluded products
  • Manage the Merchant PCI Compliance strategy, onboarding, and internal reporting including PCI processor reporting
  • Serve as an internal resource for card bard compliance questions and the company’s PayFac distribution model
  • Monitor invalid tax IDs and backup withholding to ensure compliance with IRS and state regulations.
  • Manage annual audits from processing partners and sponsor banks working with internal stakeholders to ensure timely and satisfactory completion. This also includes tracking open items as a result of the audit to completion.
  • Conduct monthly OFAC scans, review results for all Gravity merchants, and provide summary reporting to management
  • Prepare for annual AML independent testing
  • Update and maintain Gravity’s internal AML risk assessment, and AML/KYC policies
  • Review submissions to processor/sponsor banks for any unusual activity that requires escalation for SARs
  • Complete Merchant Processing Agreement updates and required approvals for all platforms
  • Monitor surcharge activity in the portfolio ensuring compliance with all laws and card brand rules inclusive of responding to any card brand inquiries
  • Manage relationships including contracts for all compliance related vendors
  • Participate regular meetings with processors and address all compliance related issues
  • Perform merchant outreach for any compliance related issues and on an as needed basis in support of underwriting and risk functions
  • Track regulatory compliance and changes as needed
  • Facilitate company trainings on compliance items as necessary
  • Manage fraud filters for gateways
  • Create required procedures for the compliance function


Preferred Skills

  • 7-10 years in the merchant acquisition/payment processing industry supporting card brand compliance
  • Experience with anti-money laundering function and general compliance
  • Knowledge of PCI compliance and processor/sponsor bank requirements as well as merchant PCI requirements
  • General knowledge of card processing and associated products
  • Merchant acquiring underwriting and risk management

Technical requirements:

  • Must have access to a wired internet connection
  • Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection



  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Voluntary & AD&D)
  • Paid Time Off (Open PTO After One Year)
  • Short Term & Long Term Disability
  • Wellness Resources


The salary for this position is $70,000-$100,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and company.

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