Compliance Analyst

EnFin is a financial services company that provides financing for residential solar PV and energy efficiency upgrades, backed by the PV panel manufacturer, Qcells. EnFin is seeking an experienced Compliance Analyst to work with various departments to investigate complaints, identify root causes, and implement solutions to ensure customer concerns are addressed promptly. Additionally, the Analyst will assist with efforts to enhance procedures and correct procedural or policy deficiencies.

RESPONSIBILITIES

• Conduct thorough reviews of complaints, identifying root causes, and assessing adherence to regulations and internal policies
• Prepare and present comprehensive reports, including recommendations for improvement in complaint handling, policies, and procedures
• Develop and implement corrective action plans to address identified issues in complaint resolution processes
• Work collaboratively with Compliance leadership to ensure the effective implementation of corrective actions
• Promote a culture of fair lending practices and ethical complaint resolution within the organization
• Liaise with relevant departments (e.g., Customer Service, Legal) to ensure information sharing and coordinated efforts in addressing customer complaints
• Monitor and analyze complaint data to identify emerging trends and potential risks
• Perform other duties as assigned by the Senior Manager, Compliance & Audit or Chief Compliance Officer
• Ensure all complaints are approved for closure in a timely manner and adhere to the regulatory requirements
• Ensure the Complaint Report is provided to the third-party lender timely
• Ensure each complaint related to fraud has been referred to BSA

REQUIRED QUALIFICATIONS

• Bachelor’s degree in finance, business, operations, or other related field
• Previous solar industry experience is a plus
• Experience in the fintech lending sector
• Comprehensive working knowledge of financial protection laws and regulations, as well as industry best practices associated with consumer lending and servicing is a bonus
• 3+ years of experience in a management role within a finance or operations environment
• Proficiency in Microsoft Excel, Outlook, and Teams
• Strong skills in analytical thinking, priority-driven execution, and team collaboration
• Experience with CRM software, preferably Salesforce