Liberty Mutual has an immediate opening for a Complex Claims Unit Manager role, to support our Commercial Casualty Excess Coverage and Specialized Claims Unit.  In this role, you will manage the Casualty Environmental Claims team, which handles Primary and Excess Casualty environmental matters (including PFAS, and other emerging risks, etc.), along with some Specialty Claims (sexual abuse, molestation, human trafficking, etc.). The role manages the day-to-day operations of a complex claims unit that handles high exposure and highly complex primary and excess cases covering multiple policy periods, and may also involve class action matters. This team handles Environmental claims of varying degrees of complexity throughout the life cycle of the claim, including conducting investigations, recommending adequate reserves, monitoring, documenting, working with coverage and defense counsel and settling/closing claims in an expeditious and economical manner within prescribed authority limits. This position is a managerial role, and the ideal candidate will have experience supervising staff.


This is a 100% remote position, but you will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT.  Please note this policy is subject to change.


The typical starting salary for this position is $138,000 – $170,000, and is dependent on candidate location and experience.



  • Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employee’s authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval.
  • Strong coverage, writing, collaborative, time-management, and communication skills needed.
  • Hires, develops and manages staff in order to create a high performing results oriented staff.
  • Creates and maintains a positive work environment and culture that drives employee engagement and motivation.
  • Provides on-going coaching, and conducts performance reviews. Identify performance problems and initiate disciplinary actions.
  • Acts as a technical expert and resource for staff. Refers problems and issues out of authority level to Management.
  • Management experience a plus.
  • Casualty environmental experience required.
  • Achieves goals for a top-tier customer experience, employee engagement, loss cost accuracy and reserving, and consistent, quality claims handling practices.


  • Advanced knowledge of  Commercial Casualty insurance, claims investigation, coverage evaluation, loss assessment, reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance.
  • Other skills required include: planning/organizing work, communication (verbal, written, presentation, etc), collaborating with others, diplomacy/tact, business/financial acumen, and adaptability.
  • Bachelor’s degree or equivalent and 7+ years of progressively more responsible related work experience.
  • Primary and Excess experience, especially with Commercial Claims, is preferred!
  • Prior Management experience with P&C Claims is desired.
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