We’re looking for a great Community Platform Manager to oversee the development, management, and continuous improvement of our 1Password Community platform. 1Password is on an exciting journey to redefine and build our Customer Community, and this role will play a pivotal role in supporting our improvements and driving our new platform forward. This role involves working closely with cross-functional teams to ensure the platform meets the needs of our users and aligns with our business goals. The ideal candidate has a strong background in product management, a deep understanding of community dynamics, and a passion for creating exceptional user experiences.
This is a remote opportunity within the US and Canada.
What we’re looking for:
- 3-5 years working within a community org/team with 2-3 working directly as part of a community platform/product team.
- 2+ years experience in program, project, or technical management.
- Strong understanding of product development lifecycle, user experience design, cross-functional collaboration, and community engagement. strategies. You have experience developing with frameworks like Agile, Design Thinking.
- Passion about being a community and customer advocate. You understand why customer voices are so important, and thrive in finding innovative ways to support them.
- You believe in data driven solutions and cross-company collaboration and have the ability to work across multiple organizations to identify and execute solutions.
- Strong internal and external communication skills.
- An incredibly organized master multitasker. Flexibility and adapting quickly when priorities change.
- Experience supporting global programs.
- Experience working with various online community platforms and tools (incl: Khoros & Vanilla).
- Good technical understanding and can pick up new tools quickly.
What you can expect:
- Working with Community leadership, you will support in defining and driving the product vision and strategy for the community platform, aligning with overall business objectives.
- Contribute, and maintain a product roadmap that outlines key features, enhancements, and timelines.
- Conduct member research like surveys and interviews to gather feedback and understand user needs, pain points, and preferences.
- Collaborate with internal teams like product, marketing, engineering and customer success to design, develop, and implement new features and improvements.
- Oversee the end-to-end product development process, ensuring timely delivery and high-quality outcomes.
- Monitor platform performance, analyze key metrics, and make data-driven decisions to optimize user experience and engagement.
- With leadership support, develop and implement product led strategies to increase user engagement, satisfaction, and retention.
- Stay informed about industry trends, competitor activities, and emerging technologies to keep the platform competitive.
- Partner with Community PMs and operational teams on community engagement strategies, and work cross-functionally to implement and track performance of our programming.
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