The Collections Specialist works directly with customers and internal teams, such as Sales and Customer Success, to manage high volume of business-to-business full cycle collections.


    • Manage full cycle collections of high-volume business-to-business transactions
    • Utilize Collections standard operating procedure to directly collect receivables and resolve issues impacting collections
    • Manage automated monthly statements and collection communications for customer accounts
    • Reconciliation of client Accounts Receivable portfolio to resolve customer disputes and discrepancies
    • Assist with the day-to-day inquiries from internal and external customers
    • Deliver consistent achievement on KPI’s as related to outgoing call volume, cash and collections providing weekly updates to Management
    • Provide cross functional support within team, as well as ad hoc duties
    • Performs other duties as requested by management


    • BA / BS or equivalent works experience preferred
    • 3 years of collections experience, business-to-business preferred
    • Experienced with high volume transactions within business-to-business organization and/or similar experience in Accounts Receivable role
    • High level organizational and follow-up resolution skills to handle multiple projects and deadlines simultaneously
    • Strategically identifies DSO drivers to improve incoming cash receipts
    • Understands financial targets and can deliver receivables results
    • Proficient experience with Microsoft Excel, Sage Intacct & Salesforce
    • Ability to communicate to all levels of organization in a clear, focused and concise manner
    • Commitment to excellent customer service
    • Team player, self-motivated and energetic with high level of initiative
    • Associate Degree or equivalent related work experience
    • Excellent customer service skills
    • Attention to detail and accuracy
    • Professional telephone manner and email etiquette
    • Excellent, professional verbal and written communication skills
    • Good problem-solving skills
    • Must be able to work independently as well as take instruction from supervisors
This is a remote position and pays $21.64 – $26.45 per hour. Occasional work and / or meetings may be required at the Denver headquarters.
Benefits include the following:
·       Medical, Dental, and Vision
·       Company sponsored Life Insurance
·       Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
·       FSA/HSA
·       Paid Time Off
·       Sick Time
·       Internet Reimbursement
·       401k match
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