The Credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe 🌏 The team manages our products from day one to the end – developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It’s a big old job, but our people are a Credit to us all ✨

We’re looking for a Collections Manager who’ll be responsible for the build out of in-country processes and procedures, and the continued performance of the team as products launch 🚀

Up for the challenge? Send your CV in English and let’s get in touch 👇

 

What you’ll be doing

 

  • Leading the development of compliant and effective debt collections process
  • Ensuring the Revolut collections process is efficient and compliant with all applicable laws and regulations
  • Owning and managing the end-to-end debt collections process for retail credit portfolios
  • Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programs
  • Documenting policies, processes, and procedures for debt collection and recoveries
  • Developing, managing, and refining collection strategies to optimise recoveries
  • Continuously improving collection processes, metrics, and tools
  • Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence

 

What you’ll need

 

  • 4+ years of experience in debt collection and recoveries in a retail bank, fintech, or DCA
  • Experience creating and documenting collections processes
  • A great understanding of debt portfolio management, debt sales, and debt restructuring
  • Good knowledge of credit products
  • Knowledge of local debt collection laws and regulations
  • Performance and relationship management skills with 3rd party service providers
  • A highly analytical mindset with excellent problem-solving skills
  • Curiosity and drive to identify and implement improvements to automate wherever possible

 

Compensation range

 

  • US: $104,500 – $110,000 gross annually*
  • Other locations: Compensation will be discussed during the interview process
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