Cloud Operations Engineer I

The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies.  They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers.

What you can expect to do in this role:

• Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
• Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
• Monitor software and network security on team managed servers and networks
• Configure and maintain server auditing and network monitoring tools
• Develop and implement performance tuning steps for application, system, and network configurations
• Provide solutions and direction to customer issues via phone or email in a timely and professional manner
• Maintain and expand technical documentation of processes and procedures
• Participate in a 24×7 on-call rotation
• Participate in system administration duties for cloud-based server infrastructure
• Perform light programming/scripting tasks in Bash, PHP, and Python
• Develop and maintain an advanced level of knowledge of Jamf products
• Other duties and special projects as assigned
• #LI-Remote

What we are looking for:

• Minimum of 1 year experience in an IT operations environment (Required)
• Minimum of 1 year Systems Administration experience, on any platform (Required)
• Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required)
• General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
• 2 year / Associates (Required)
• 4 year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine

• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!

• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.

• We put people over profits – which is why our customers keep coming back to us.

• Our volunteer time off allows employees to support and give back to our communities.

• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

• Over 100,000 Jamf Nation users, the largest online IT community in the world.