Dandy is hiring a Clinical Support Specialist to join our rapidly growing venture-backed company. The Clinical Support team owns delivering best in class dental technical knowledge and customer service in a timely manner. In this role, you’ll help provide technical expertise to offer superb customer service for our doctors.

What You’ll Do

  • Act as the clinical level of escalation of inbound Support tickets for your Product line
  • Act as the technical liaison between customers and the lab (i.e. translate doctor feedback to digital designs) for live orders
  • Speak to doctors through phone and chat to answer questions and provide technical customer service
  • Consistently communicate with Dr’s and be their POC for questions, call on complex orders for more detail/clarity

What We’re Looking For 

  • 5+ years of professional lab or clinical experience, preferably with expertise in CB, Implants, or Removables.
  • Previous experience with customer service role for the lab and are looking for a customer service/facing role
  • Experience in CAD/CAM digital design (3+ years experience in 3Shape preferred) and building best design practices
  • Strong knowledge of dental systems and their digital components (i.e. scan bodies)
  • Customer obsession focused – Connect with Dr’s on live orders and help answer questions and/or troubleshoot their issues for best customer experience
  • Empathetic – able to connect well with other people and understand the customer’s pain points
  • Ability to adapt and empathize with customers to de-escalate situations and offer solutions
  • Experience working in digital dental labs
  • Strong computer skills
  • Strong written and verbal communication skills
  • Ability to problem solve independently
  • Ability to meet deadlines while maintaining superior quality standards for every case
  • Desire to work at a fast growing, fully-digital lab
  • Bachelor’s degree or equivalent a plus, but not required
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