As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.
This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.
Current shifts available include:
Tuesday – Saturday 9:30 am – 6 pm PT
Sunday – Thursday 9:30 am – 6pm PT
Sunday – Thursday 5:00 am – 1:30 pm PT

Responsibilities

  • Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
  • Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
  • Independently manage a caseload of complex, multi-need clients

Qualifications

  • Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered
  • Must have Two years post license experience (EAP/clinical call center experience preferred)
  • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
  • Bilingual, Spanish-speaking candidates strongly preferred (but not required)
  • Must be a full time resident of the United States; work cannot be completed from outside the United States.
Pay and Benefits
The anticipated hourly base rate for this full-time position is $38.65 per hour. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may be eligible for discretionary bonuses.
Base pay is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
-Lyra for Lyrians; coaching and therapy services
-Equity in the company through discretionary restricted stock units
-Competitive time off with pay policies including vacation, sick days, and company holidays
-Paid parental leave
-401K retirement benefits
-Monthly tech stipend
-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food and snack deliveries each month, regular community celebration…and more!
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