The Clinical Administrative Operations Lead plays a key role in the administrative management and clinical operations of the service line and Vida Medical Providers (VMPs).
Responsibilities:
- Manage and facilitate onboarding from start to finish including but not limited to: welcome emails/meetings, managing assigned trainings, coordinating and scheduling shadowing and chart review sessions, adding and updating licensure in Vida systems, calendar/shift setup and creating provider profiles.
- Medical Provider Shift management inclusive of time-card and calendar management and Remote Patient Monitoring schedule and assignments.
- Monitor provider capacity/availability and flex shifts/hiring recommendations accordingly.
- Coordinate patient movements and rescheduling as needed to accommodate.
- Support providers in navigating Vida’s programs and technology including prescribing interface.
- Support development of new provider trainings, updates and clinical tools.
- Assist with prescription approval flows and processes.
- Assist with ongoing licensure and physician collaboration management as requested by Credentialing Coordinator.
- Assist Prescribing Service Line Director with ongoing quality assurance through an auditing process including scheduling monthly auditing meetings and communicating results of non-clinical audits with providers.
- Monitor VMP performance on key metrics relevant to Vida’s standards.
- Coordinate with Supervising Physicians on performance management and PIPs for low performers as needed.
- Drive investigations and responses to customer inquiries and escalations.
- Maintain patient confidentiality and adhere to HIPAA regulations.
Qualifications:
- Bachelor’s degree from an accredited university or equivalent work experience.
- Nursing degree and experience as a nursing supervisor a plus.
- Experience working in Clinical Practice Administration and Operations a plus.
- Passionate about technology and able to learn quickly.
- Proficiency with Mac laptop, Google Suite including Gmail, Google Calendars, G-sheets, Google Docs and Slack.
- Detail oriented, organized and efficient.
- Excellent communication and problem-solving skills.
- Comfortable in a fast-paced, quickly growing and evolving environment.
- Experience working in a Telehealth environment.
- Experience working with and supporting Physicians and NPs.
- Familiarity with medical terminology.
$80,000 – $90,000 a year
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