In this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows.
This candidate will be required to have prior experience in account management and healthcare benefits to be considered. Startup experience is a plus, but not a must. They are excellent at building relationships at all levels, managing the demands of a full book-of-business consisting of large employer clients, and an expert of communicating effectively with internal and external stakeholders, (e.g. clients, consultants, health plans, cross-functional partners, etc). We are looking for an individual who can effectively balance their client needs with internal resources to drive high customer retention and satisfaction year after year.
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WHAT YOU’LL ACCOMPLISH

    • Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients
    • Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores)
    • Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests
    • Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact

WHAT WE’RE LOOKING FOR

      • Relationship-building: Able to build relationships at all levels as a trusted & respected thought-partner
      • Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.
      • Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.
      • Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships.

WHAT YOU’LL LOVE ABOUT US

    • Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live
    • Modern life stipends: Manage your own learning and development budget and use the mental health and lifestyle stipends to cover your favorite wellness services, workout classes, gym subscriptions, and work-from-home equipment
    • Flexible vacation and paid time off: Full-time employees have full flexibility to choose when, how, and why they take time off to rest and recharge

BONUS POINTS

    • Experience at a high-growth company and understand the associated challenges
    • Have an understanding of employee benefits, digital health, and the startup work environment
    • Data integration proficiency, advanced Excel knowledge and skills
The range of base salary for the position is between $82,100 – $149,000, plus equity, and benefits.  Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
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