The Client Success Manager’s responsibilities include developing strong relationships with clients, connecting with key business executives and driving adoption of our product. Client Success Managers present a client first mentality and advocate for our clients to ensure client growth and retention. This role will also identify new business opportunities among existing clients.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

  • Lead point of contact for all client account management matters
  • Suggest solutions and innovative ideas to meet client needs
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
  • Build effective business strategy for client’s post launch to enable the long-term retention and growth of the account
  • Collaborate with internal teams to advocate for client’s needs, drive adoption, and provide best in class support
  • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders

What You Bring to The Team:

  • Proven work experience of 5+ years as a CSM or Sales
  • Demonstrable ability to communicate, present and influence client C-Level stakeholders
  • Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Google Suite, and MS Office (particularly MS Excel)
  • Understanding of sales performance metrics or KPIs
  • Experience delivering client-focused solutions to client needs
  • You have a client first mentality, always
  • Availability to travel as needed

Nice to Haves:

  • HR/Payroll Experience

What We Offer:

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

 

Pay Transparency.  DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.

New York City
$80,000$104,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$74,000$96,000 USD
Remote, Standard
$70,000$91,000 USD
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