Client Success Manager

As Client Success Manager, you own Modern Health’s employer relationships from launch through contract renewal. You are responsible for driving product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.

This role reports to the Senior Manager of Growth Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and prescriptive  recommendations. We’re looking for someone excited to positively impact the lives of millions in a highly visible role.

This position is not eligible to be performed in Hawaii.

What You’ll Do-

• Build and manage strategic relationships with a broad range of stakeholders, including Benefit Managers, HR Executives, and Benefits consultants
• Partner with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings
• Convert “model” clients into Modern Health champions, leveraging their success for references and case studies
• Drive utilization and engagement; ensure clients and their employees are utilizing key product features to maximize success
• Use account data to understand opportunity/risk
• Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
• Partner with clients to meet and exceed their business objectives
• Identify, manage, and resolve client risk areas & escalations and proactively develop solutions to avoid churn
• Develop an operating calendar and detailed account plans to ensure long-term client retention and growth

Who You Are-

• 5 – 10 years experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, and/or employer benefit space
• Able to communicate effectively, orally and in writing, in Spanish
• Strong interpersonal, relationship-building and listening skills, and a proven track record of success with strategic accounts
• Experience and comfort using data to share insights and make actionable recommendations
• Engaging presentation skills, and a desire to lead projects with high visibility
• Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
• The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
• A sincere interest in and empathy for your clients and co-workers
• Passion for our mission and understanding of the healthcare/benefits space
• Intellectually curious and a fast learner

Benefits-

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance (Modern Health offers 100% coverage for employees and 75% of dependent insurance premiums)
• High deductible health plan option with health savings account
• Access to Coaches and Therapists through Modern Health’s platform
• Flexible PTO
• Company-wide mental health days
• Unlimited career growth opportunity

Family Support:

• Parental leave policy
• Family Forming Benefit through Carrot

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial planning through Origin

But wait there’s more…!

• Cell Phone Reimbursement
• Annual Wellness Stipend to use on items that promote your overall well being
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more