As a Client Success Director at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” providing client delight and exceeding expectations at all touchpoints in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role needs strong communication and relationship building skills, as well as business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales and marketing, as well as external partners.
If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.
Responsibilities:
- Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey.
- Own end-to-end client relationships from planning, launch, ongoing management and renewal.
- Be the storyteller of Vida’s mission, value propositions and impact through data and stories to both our clients and internal Vida team.
- Understand priorities among clients and key stakeholders.
- Uncover up-sell opportunities.
- Present analysis & make strategic recommendations to leadership.
- Co-create the marketing and engagement playbook for Vida’s client profiles.
- Coordinate internally across various functions such as product, design, engineering, analytics, sales and marketing, to further Vida’s goals as well as success with the client.
Requirements:
- 7+ years of experience in account management, sales, customer success, or other external and internal (stakeholder influencing) facing roles, ideally in a health tech company/healthcare industry.
- Bachelor’s Degree at minimum.
- Knowledge of the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
- Familiarity with key healthcare administration/payer processes.
- Experience with managing large national/jumbo account and mid-market accounts.
- Experience with managing/coordinating with benefit consultants, medical and pharmacy benefit managers and other benefits ecosystem vendors.
- Strong problem-solving, written and verbal communication skills.
- Ability to develop and maintain leadership-level relationships internally and externally.
- Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
- Drive operational readiness plans as it relates to implementation including project management, consensus building and solution development to address customizations/specs from client.
- Ability to manage multiple tasks and apply good judgment in resolving complicated issues.
- Comfortable with navigating ambiguity and have the ability to strategically prioritize.
- Must be able to think strategically and apply good business judgment.
- Organized and a team player.
- Proficient in the use of web and mobile technologies.
- Fluency in PowerPoint and Excel.
- Passionate about Vida’s mission.
$170,000 – $170,000 a year
Share
Facebook
Twitter
LinkedIn
Telegram
Tumblr
WhatsApp
VK
Mail