We are looking for an experienced customer success person to join our team as a Client Strategy Manager on the Mid-Market Team. You will take ownership of relationships with our Mid-Market clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely – advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your clients, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the clients suite of Attentive products to satisfy their goals. 

Why Attentive needs you

      • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
      • Develop a “consultant” perspective to client communications, questions, and meetings
      • Lead and present at regular client meetings, both in-person and over video conference
      • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
      • Work closely with the executive team to translate customer feedback into specific product requirements

About you

      • 2-4 years of account management experience required, preferably at a marketing/software company
      • Strong understanding in customer success techniques and strategies
      • Comfortable learning new software (for design, data management, and internal tools)
      • Experience navigating complex work processes, tight timelines, and changing teams
      • Extremely detail oriented and organized
      • Knowledge of Salesforce or related CRM tools
      • Interest in startups, software and entrepreneurship
      • Experience managing and negotiating renewal and expansion opportunities
You’ll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
– The US base salary range for this full-time position is $76,000 – $100,000 annually + bonus/commission + equity + benefits
– Our salary ranges are determined by role, level and location
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